Privacy policy

Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when visiting or making purchases on https://chicamelancia.com.

PRIVACY POLICY

CHICAMELANCIA recognizes the importance of protecting your personal data, regardless of its nature. For this reason, we have implemented a set of technical and organizational measures to ensure the security and confidentiality of your data. By registering or making a purchase in our online store, the user expressly consents to the collection and processing of their personal data, including identification data, address, purchase data, and payment methods, under the terms described in this policy.

Processing of personal data

Your personal data is collected and processed by CHICAMELANCIA exclusively for purposes directly related to the use of the website, order management, and the provision of related services.

Data may be used in the following situations:

• Order processing: we collect data such as name, email, delivery address, phone number, and payment details to process, prepare, and ship your order.

• Customer support: we use your data to respond to inquiries, provide support, and offer after-sales service.

• Customer data management: the data provided allows us to simplify future purchases, including saving addresses and preferences.

Sharing data with third parties

Your personal data may be shared with third parties only when necessary to fulfill an order or provide services, namely:

• Payment providers (credit or debit card);

• Order processing services;

• Logistics operators for preparation, packaging, and shipping;

• Returns management;

• Customer support and complaint handling.

Additionally, data may be disclosed to judicial or law enforcement authorities when required by law or upon formal request, for fraud prevention purposes.

Third-party service providers engaged by CHICAMELANCIA will only have access to the data strictly necessary and are required to comply with applicable data protection regulations.

Data retention and updates

Your data will be retained only for as long as necessary for the purposes described or to comply with legal obligations.

Users must ensure that the data provided is accurate and up to date and may request updates via email: info@chicamelancia.com

Refusal to provide data

Providing certain personal data is mandatory for order processing and service provision. Failure to provide such data may prevent the completion of a purchase or access to certain website features.

Mandatory fields will be clearly indicated. Failure to provide optional data will not affect the use of the website.

CHICAMELANCIA does not request or process sensitive personal data.

Cookies

CHICAMELANCIA uses cookies to improve browsing experience and ensure the proper functioning of the website.

Cookies allow the collection of information such as IP address, device type, browser, and browsing behavior, in an aggregated and anonymous manner, in order to:

• Improve website performance;

• Personalize user experience;

• Facilitate the purchasing process.

Users may configure their browser to block or delete cookies. However, this may limit some website functionalities.

Applicable law

The processing of personal data is carried out in accordance with Portuguese law and the General Data Protection Regulation (GDPR).

Under applicable law, users have the right to:

• Access their personal data;

• Request correction of inaccurate or incomplete data;

• Request deletion of their data (“right to be forgotten”);

• Restrict or object to data processing;

• Request data portability;

• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, users should contact: info@chicamelancia.com

Users also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD).

Changes to this privacy policy

CHICAMELANCIA reserves the right to modify or update this Privacy Policy at any time. Changes will take effect upon publication on the website.

We recommend checking this page regularly.

Contacts

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

info@chicamelancia.com

Contracts for the purchase and sale of products through this website are governed by Portuguese law.